Who are we?
The Holiday Inn Hamburg - Berliner Tor is the ideal starting point for excursions to the iconic harbour city. The U- and S-Bahn station "Berliner Tor" is within walking distance of about 600 meters from the hotel. We offer our guests free WiFi in addition to our "Children stay and eat for free policy". Furthermore, the hotel has 77 underground parking spaces, 5 meeting rooms for up to 112 people and an open lobby.
Become part of our community!
Your mission
Ensure the smooth operation of the front office in accordance with Hilton Worldwide standards as well as house standards.
This includes:
- Greeting and checking in guests as well as assisting with group travel arrangements.
- Check-out departing guests using the hotel's proprietary system
- Serve as a key contact person for guests and respond efficiently to inquiries and complaints
- Be constantly informed of all hotel products, services, rates and special promotions, as well as current VIPs and special events
- Maximize revenue through upselling and marketing programs
- General telephone duties as well as taking reservations
- Professional demeanor, especially with regard to hospitality and guest services
- and adherence to Hilton standards
- Responsible handling of incoming payments
Your profile
We are primarily interested in your personality, and we will be happy to teach you any knowledge or skills that you may still be lacking. Be creative in your application or take a "classic" approach - in any case, we look forward to meeting you.
- positive attitude and very good communication skills
- high commitment to customer service
- well-groomed appearance
- independent work and teamwork
- very good communication skills, confident, professional attitude
- high degree of self-organization and commitment
- initiative, ability to bring in and implement new ideas convincingly
About us
You’re looking for a job in the hotel industry, in gastronomy or in tourism? Well maybe we have an open position that will be the perfect opportunity for your career.
Primestar Group represents more than just hospitality. With our successful franchise hotels, and the hotel brand we have created, we thrive to bring modern ways and fresh ideas into the hotel industry, and that’s why you should start your journey with us.
We indeed combined coworking and long-stay to create a whole new hotel concept.
Our mission is to meet the all the expectations of our guests, of our clients and of our employees. Primestar Group offers a wide range of career opportunities, extensive benefits, and an amazing team: more than 500 employees from 84 countries make the guests’ satisfaction their number one priority.
